Support - TradeItFinvest

1. How We Can Help

At TradeItFinvest, we are committed to providing timely and effective support for all your queries. Whether you have questions about your account, transactions, KYC, or the platform in general, our team is here to assist you.

Our support team handles requests related to account management, transaction status, KYC verification, investment queries, and technical issues on the platform.

2. Contact Channels

Email Support

Send us your query and we'll respond within 24 business hours.

support@tradeitfinvest.com

Phone Support

Speak directly with a support representative during business hours.

+65-XXXX-XXXX

Chat with our support team for quick responses and assistance.

Chat on WhatsApp

3. Support Hours

Monday â€“ Friday

9:00 AM â€“ 6:00 PM IST

Saturday

10:00 AM â€“ 2:00 PM IST

Sunday & Public Holidays

Closed (email support available)

Response Time

Within 24 business hours

4. Common Support Topics

Our support team can assist you with:

Account registration and login issues
KYC document submission and verification status
Transaction queries â€” buy, sell, and settlement
Portfolio and holdings information
Price alerts and notifications
Fund transfer and payment issues
Technical difficulties with the platform
General queries about unlisted shares

5. Grievance Redressal

If you are not satisfied with the resolution provided by our standard support team, you may escalate your concern to our Grievance Officer:

Grievance Email: grievance@tradeitfinvest.com

Resolution Timeline: Within 30 days of receiving your complaint

SEBI SCORES: Unresolved complaints may be escalated to SEBI via scores.gov.in

Get in Touch

Have a question or need assistance? Reach out to us and our team will get back to you as soon as possible.

General Support: support@tradeitfinvest.com

Legal & Compliance: legal@tradeitfinvest.com

Grievance Officer: grievance@tradeitfinvest.com

Address: TradeItFinvest Ltd, Singapore